Privacy Policy

Extra Mile Dental’s Commitment to Privacy

Extra Mile Dental respects your right to privacy. We believe it is important that you understand the purpose for which we collect details about your health, as well as how this information is used and to whom it might be disclosed. Our practice is committed to safeguarding the personal information of patients and staff in line with our obligations under Commonwealth legislation and guidelines set by industry regulatory bodies such as the Australian Dental Board.

What information is collected and why?

Dental Records: We keep detailed dental records including drug sensitivities, diagnostic tests, examination history, treatment, advice, referrals, communication with laboratories and other practitioners, x-rays, photos, etc. to help us provide appropriate ongoing care. We may obtain this information from other practitioners or share this information with other practitioners as part of this ongoing care. Personal details are verified regularly, and treatment records are updated at every consultation.

Administrative Data: Our practice collects administrative data for accounting purposes, including your name, phone number, contact address/billing address, private healthcare fund and number, Medicare number, financial records of accounts and payments, insurance claim records, and work-related injuries.

How is Your Information Used?

The information collected will be used for the purpose of providing treatment to you. Personal information such as your name, address, and health insurance details will be used for communicating with you about our services and any issues affecting your treatment, including accounting purposes.
We may disclose your health information to other healthcare professionals or require it from them if, in our judgment, that is necessary in the context of your treatment. In such cases, the disclosure of your personal details will be minimised wherever possible.
We may also use parts of your dental records for educational or research purposes, such as in seminars, continuing education for health practitioners, or dental education materials which may benefit other patients. These teaching and education resources may be made available in various media formats, including digital print, or online format for access by students, teachers, health practitioners, and their patients. All your dental records will be de-identified before use for any of these purposes. Your personal identity will not be disclosed without your consent.

Contact Us

If any of the information we have about you is inaccurate, you may request for us to alter our records accordingly.

If you have any queries or concerns about our handling of your health information, please do not hesitate to raise these concerns with us.